How to Block a Group from the Account
Learning Objectives
At the end of this lesson you will …
Learn that there are several ways of creating a new booking in Thynk
Know how to create a new booking by opening the correct account first and creating the booking from there
Know how to check availability by room types
Know how to add a room block to the booking
Blocking a Group with Guest Rooms
You have uncovered a great piece of business and discussed it with your customer. They would like for you to go ahead and check dates and rates, and give them a proposal.
While you may be tempted to just write the dates on a post-it note or elsewhere and verbally give the information to your customer, it is critical that you enter the information in the form of a booking into Thynk.
There Are Three Ways Of Creating A New Booking
As we have mentioned in a previous lesson, there are several ways of creating a new booking. The method you chose is entirely up to you because we know that everyone has their own ways of working. The three ways are:
By checking guest room availability first and creating a booking from the availability screen,
By opening the account or contact first, and then create a booking from the account or contact, or
By creating a new booking from the Home Page screen, go to the ‘Bookings’ tab and create a new booking from there.
Best Practices for Creating Bookings
It is critical for you to input all leads, inquiries, bookings you receive from customers into Thynk, because the data is used for revenue reporting, KPIs, paying out manager commissions, customer relationship management and more.
Many customers say: if it’s not in Thynk, it doesn’t exist.
Even if you think a booking will not materialise, you must enter it. If it does not materialise, you will change the booking status to ‘lost’ or ‘turned down’, and you can track lost business.
Complete as much information as possible to make the booking as accurate as possible.
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