Learning Objectives

This article shows you …

1. The various methods you can send thank you emails

2. How to send thank you emails using email templates

3. How automated emails work, if set up for your property 

4. Whom to contact if you don’t see any email templates

Sending Thank you Emails 

Once a group has departed, you will want to send a thank you email to your customer/meeting planner, or agent, depending on who booked the business in the first place.

There are a few ways of doing this: 

1. Send it ‘old school’ - manually, where you open your email system to write your email. This isn’t ideal, as it’s repetitive, time consuming, and allows for grammatical errors and typos. 

2. Use email templates, which would have been set up during your initial configuration by the Thynk team. This method saves a lot of time, because your emails are already created, and they will pull in the contact name, email address, booking name and dates, etc. All you have to do is read the email, edit it if needed, and send it.  This can also be set up to include an attachment such as a survey. This method also allows for professional and consistent communication. 

3. Another method is to use automated email templates, if your property is set up this way. Automated thank you emails can be sent 1 day after the group has departed, or however many days were decided by your Director during configuration.  These are sent automatically without notification and will appear in your activities.

Sending Emails using Email Templates