Start to Work with Accounts and Contacts

Start to Work with Accounts and Contacts

Understanding Accounts and Contacts

Develop your customer centric by building customer relationships and collect data to adapt your offer with customer expectation. 
Through the Thynk environment, gather all customer-useful data by using accounts and contacts. 


  1. Know the difference between an Account and a Contact and be able to define the terms
  2.  Know how to use: create and edit your Accounts and Contacts

What is the Difference between...?

  1. Accounts are companies with whom you are doing business. They may include third-party agencies.
  2. Contacts are people working for these companies; working for accounts. 

 Several people/contacts might be assigned to the same accounts.

If you are doing business with only one person, note that this person will have a person account which is similar to the business account, except that this account does not have its own contacts.

How to Work with Accounts

By creating an Account, you will be able to gather all the information of the company, for example, address, website, key people that work there. It will allow you to remember specific needs and be proactive for any proposal. 

If you want to learn how to create an account, you can look at “How to create a new Account?” article.

When saved, the account will appear as an “Account” Record.

account record

Within this new account record, you will also find a list of records such as:
  1. People working in the company: the Contacts
  2. Current and previous transactions
  3. Specific requests
  4.  Information about the previous proposal

  1. Your account evolves while the company evolves. It means you are able to edit and update the account whenever you need.
  2. To update the information, click on the little pencil  on the field you want to edit.

You can also use the Salesforce Mobile App and search the name of the account in the searching bar.

Note that only administrators can delete Accounts. As a standard Thynk user, you are able to create and update accounts, however, you will need the authorization of the administrator to delete them.

If you have more questions concerning the Accounts use, feel free to ask in Chatter!

How to Work with Contacts

Tracking detailed contact information results in a powerful database. Thynk allows you to gather the data you need to be more efficient in your business.

Learn “How to create a New Contact?” in our short article or video.

When you create a Contact, it means that you are adding a lead or client to your database.

When you create a Contact, you must create it into an existing Account, thus we advise you to first create the Account. If you forgot to link your contact with an account, it will be hidden from all users, only administrators and managers can locate it.

 When you create a Contact, you can decide or not to synchronize it with your PMS.

You can enter information such as:

  1. Title: the position of your contact into the company 
  2. Email address
  3. Lead source: from where did you find your Contact or how did the Contact find you?
  4.  Phone number
  5. Etc.

The more information you fill, the more complete your contact's data will be.

  1. To update the information, simply click on the little pencil  on the field you want to edit.

Feel free to ask any question in the chatter if you need some more help.


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