The Flow of Creating a Group Booking
Learning Objectives
Get a good idea of the flow of entering a new booking into Thynk
Understand that there are several ways of creating a new booking in Thynk
The Flow of Creating a Group Booking
Creating a booking involves many steps as there are quite a few parts to a booking - e.g. room types, function space blocking, packages, products and BEO items, activities/tasks, emailing proposals, contracts, BEOs.
This lesson will show you just the flow of creating a booking from the point of receiving a call from your customer to blocking it and sending the proposal. In the various lessons in your learning path, you will learn all the other details involved.
There are several ways you can create a new group booking. In your learning path, you will see specific lessons detailing each one of these methods.
Best Practices on Creating a New Group Booking
Your hotel will have a Standard Operating Procedure of what is considered a âgroup bookingâ, and it is usually based on a minimum number of room nights. Example: a group is anything with a minimum of 10 room nights. If a lead is less than your SOP, it doesnât belong in Thynk as a group booking but would be considered FIT or similar. Please check with your leadership if needed.
Regardless of which method you wish to use to create a new booking, you will always start with creating a shell of the booking, by the entering the booking details (e.g. meeting/function name, arrival/departure dates, rooms, number of guests, etc)
As always, itâs important to get as much information as possible from your customer.
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