The two-way integration between Thynk and Opera is facilitated by Hapi Cloud, the cloud data hub and integration platform. Hapi is based on an open model, to which multiple layers of encryption, authentication and governance are added. Hapi now serves 5,000 hotels globally.
This guide outlines the various steps of the integration between Thynk.Cloud and Opera PMS.
Benefits of Installing a PMS Integration Include…
Increased visibility for Sales/Events teams into most up to date guest room availability, which in turns helps the team sell efficiently and maximize revenue.
Reduction in manual tasks and double entry, giving your sales team time to sell and interact with guests and customers.
Provides the most accurate information to various departments so they can make informed decisions, and act quickly to guest and group needs.
More comprehensive reporting and dashboards as the data includes PMS information, as well as, CRM data.
Once the customer has signed contracts with the various interface components (Hapi, Oxi, Thynk), the Thynk technical team will start configuring the new Thynk.Cloud org with Hapi.
Thynk will ask customers to provide them their Opera configuration in form of an Excel ‘Integration Preparation Workbook’ specifically, the following details from Opera PMS:
Opera Status Code Definition. To open the Status Definition screen in Opera, select Configuration>Reservations>Business Blocks>Status Codes:
Status (Code used to define a status (INT, TENT, DEF, CXL))
Description (Description for the status code (initial, tentative, definite, canceled).
Room Status Type (Room status type selected for status code.)
Deduct* and Non-Deduct statuses in Opera
Block Starting Status in Opera
Definition Reservation Type (Default reservation type to be used for this status code. The reservation type and status code must have the same deduct/no deduct status.)
Reason (OPERA requires a reason for every block reservation cancellation. Block Cancellation Reason, Block Refused Reasons, and Block Lost Reasons are set up in System Configuration>Reservations>Business Blocks. Default reason type to be used for this status code.
Block Cancellation Statuses
Block Cancellation Reason Code
Number of PMS Database used for PMS Accounts
Opera Revenue Bucket Codes
*Deduct - Opera allows more than one deduct status in general. But only one deduct status applies to a Thynk Closed Won (or Definite status).
Note: Ideally, please supply Thynk a screenshot showing the Status Code Definitions in Opera.
Thynk will also obtain the following information from Hapi:
Repository access id + key
* This manual task will depend on the property; some hotels will have onsite admins.
Thynk users create a group booking (or MICE quote). This group booking (quote) generates a PMS Block in Thynk, which is sent to Opera PMS to create a new Business Block in Opera. Any further updates to the room block, rates, etc. in Thynk will automatically update the already created business block in Opera.
Similarly, any updates from Opera will be reflected in Thynk in PMS Block, thereby giving the sales team the most updated information. The Quote remains unchanged as this was the original booking (quote) created in Thynk.
Along with the room block and booking details, the account, agency, contacts affiliated to these bookings will also be updated in the PMS via the interface.
To further explain the flow of these fields:
Thynk Quote.stage/closed status => in Thynk PMS Block.status => Opera.Block.Status
Opera.block.status => Thynk block.status
A PMS Account is an account from the PMS database. An account can have multiple PMS Accounts.