Common Mews Errors - Troubleshooting Guide

Common Mews Errors - Troubleshooting Guide

Common Mews Errors - Troubleshooting Guide

The following are Mews/Thynk Integration common errors.  Please check if your error is listed here, and follow these simple instructions. If you require further assistance, contact Thynk Support
 

Orders


Error:  Invalid AccountingCategoryId

Resolution:

  1. Verify the Product Accounting category is active in Thynk and Mews and that it belongs to the correct property

  2. Re-activate the Accounting category in both Thynk and Mews or assign different active Accounting Category to the Product

  3. If the Accounting category is changed on the Product, update the Accounting category on the Order line as well and check ‘Send to Mews’ again

Note: Accounting categories are a Mews feature, therefore, Thynk staff are not able to activate accounting categories in Mews. This needs to be activated by the property and the activation must be done in both products and not just one system, otherwise, it will not work.


Error:  Invalid ServiceId

Resolution:

  1. Verify the Service is active in both systems Mews and Thynk and belongs to the right property.

  2. Re-activate the Service in both Thynk and Mews or assign a different active Service to the Product.

  3. Verify the Service type is set to ‘Orderable’ and not ‘Reservable’. If it’s set to ‘Reservable’ select a different Service on the Product. ‘Reservable’ service can be used only for Hotel Rooms.

  4. If the Service is changed on the Product, update the Service on the Order line as well, and check ‘Send to Mews’ again.


Error:  Invalid ProductId

Resolution:

  1. Verify the Product is active in both systems Mews and Thynk, and that it belongs to the correct property.

  2. Re-activate the Product in both Thynk and Mews, or create a new Quote Product using an active Product.

  3.  If a new Quote Product is added to the Quote, click on the ‘Update Order’ button.

  4.  If the Product has been reactivated again, check ‘Send to Mews’ on an existing Order.

 

Reservations


Error:  Invalid GroupId

Resolution:

Verify the Group still exists in Mews. If not, remove the incorrect Mews Group ID from the Quote and click on 'Send Failed Reservations'

 


Error:  Invalid CustomerId

Resolution:

  1. Verify the Reservation Guest exists in Mews (search by the Mews ID or search by name)

  2. If unable to locate the record in Mews, it is likely that it has been merged with another customer.

  3. To use the same Reservation Guest displaying the error in Thynk, open the Reservation Guest and remove the 1) Mews error  2) Mews Id 3) Mews Number

  4. On the Reservation Guest record, tick the 'Send to Mews' checkbox.  Mews will assign a new Mews ID and Mews number

  5. Check ‘Send Failed Reservation’ on the Quote

 


Error: Invalid TravelAgencyId

Resolution:

  1. Verify the agent exists in Mews (search by the Mews ID)

  2. If the Agent exists in Mews, confirm the Agent is setup as Travel agency in Mews, or the Agent has a Contract setup in Mews. Detailed setup instruction can be found here: https://help.mews.com/s/article/set-up-travel-agencies?language=en_US

 


Error:  Invalid CompanyId

Resolution:

  1. Verify the Company exists in Mews (search by the Mews ID or search by name)

  2. If unable to locate the record in Mews, it is likely it has been merged with another company.

  3. To use the same Company displaying the error in Thynk, open the Company and remove the 1) Mews error  2) Mews Id, and 3) Mews Number

  4. On the Company record, tick the 'Send to Mews' checkbox, Mews will assign a new Mews ID and Mews number

  5. Check ‘Send Failed Reservation’ on the Quote

 


Error:   Invalid RateId

Resolution:

  1.  Verify the Hotel Room Rate is active in both systems Mews and Thynk, and that it belongs to the correct property

  2. Re-activate the Rate in both Thynk and Mews, or assign a different active Rate to the Hotel Room

  3.  Check ‘Send Failed Reservation’ on the Quote

 


Error:  Invalid BookerId

Resolution:

  1. Verify the Booker (Guest) exists in Mews (search by the Mews ID, or search by name)

  2. If unable to locate the record in Mews, it is likely it has been merged with another customer

  3. To use the same Booker displaying the error in Thynk, open the Booker and remove the 1) Mews error 2) Mews Id, and 3) Mews Number

  4. On the Booker record, tick the 'Send to Mews' checkbox.  Mews will assign a new Mews ID and Mews number

  5. Check ‘Send Failed Reservation’ on the Quote

 


Error:  Invalid Release Date

Resolution:

Make sure the Quote Hotel Room's Release Date is in the future







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