How to see booking details going to Mews for invoicing purposes? (Orders)
Learning Objectives
At the end of this lesson you will know….
What Orders are in Thynk, and how they interact with Mews
When they are generated and sent to Mews
How to find orders
How to update orders with changes made to the booking
About Orders
Orders are found on bookings only for properties connected to Mews PMS. If you don’t have Mews PMS, you will not see Orders on your bookings in Thynk.
Orders are a way to send all revenue stream items attached to a booking to Mews, so invoices can be generated from Mews. These include all components of booking packages, booking products, and events which appear as Order Lines on the respective Order.
The information about guest rooms is sent via ‘PMS Blocks’ and eventually using ‘Reservations’, and not via ‘Orders’.
How and when are Orders generated?
Thynk generates and sends orders automatically to Mews at two milestones in the booking cycle:
When a booking has reached a Closed Won (or Definite) status,
And typically on the consumption date (depending on your settings). The consumption date is the date of the actual booking event.
Once again, the user doesn’t have to do anything to generate orders - this is an automated feature.
Viewing Orders
Note that Orders in Thynk are not updated from Mews. Orders generate a ‘Bill’ in Thynk, where final changes and updates from Mews are reflected.
Resources
Common Mews Errors - Troubleshooting Guide - Knowledge base article
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