Learning Objectives

In this article you will learn ...

1. How using packages can help you 

2. How you can add a package to a booking

3. Where to find the package information once you have added it to the booking

4. Where to discount a package if needed

Adding a Package to a Booking

Packages give you an easy way to bundle together a bunch of products and services as one item.   

They make it easy for guests, as they know exactly what’s included in their stay.  They also make it easy for the sales team to create packages consisting of different components, instead of having to manually enter all the different events and services eg. breakfast, meeting, coffee break, lunch, reception.  Another benefit is that packages can appear on proposals and contracts, proforma invoices, BEOs, and of course, reports.

Examples of packages are: B&B (guest room and breakfast), DDR (Daily Delegate Rate), 24H (24 hour rate including a guest room as well as meetings etc),  etc. 

To add a package to a booking, follow these steps: 

1. Search your booking and open it. 

2. On the right side, on the ‘Related’ tab, go down to ‘Packages’ and click on ‘New’ on the right.

3. This opens a ‘New Booking Page’ window, where you can now complete the fields.

4. Leave the first field ‘Name’ blank, as it will automatically create this when you save it.

5. The ‘Booking’ field will be automatically completed as you are creating a package from your booking itself.

6. Select the ‘Property’.

7. In the ‘Package’ field, when you click into it, you’ll see the most recent packages will appear on the drop down list. Enter in the first 3 letters of the package you are looking to create (e.g. 24H for 24 Hour, or DDR for Daily Delegate Rate), and this will appear on the list. Select it by clicking on it.  

8. The ‘Expected Guests’, Start Date, End Date can be left blank, as these will autocomplete based on what you have in the booking already when you save. 

9. The Day Number field is to denote if the package is to be assigned to a specific day only. In this case, you can enter the day number here. Example: 2 if you want this package to be only valid on the 2nd day of the booking. 

10. The ‘Complimentary’ check box (if ticked) will set all package product prices to 0.

11. Click on ‘Save’.

12. You’ll be taken to the Package ‘Details’ page next, where you’ll see the package you have just added to the booking. You’ll see the dates, the number of packages (guests), the revenues.

13. If you need to apply a discount to a package, you can do this in the ‘Discount’ field up to a maximum defined by the Thynk Admin.  If you have custom packages, you can freely change package prices and apply discounts.

14. Click on the ‘Related’ tab to see what the package consists of in ‘Package Items’.

15. And scroll down to see all the products and event spaces assigned to the package.

16. Back to the booking, you can see the newly added package on the booking page.

17. You can have the ‘Package’ number column show you the colour of the package to make it easier for you to view, or leave it as is. Sometimes users like to use colours to help them visualise what belongs to which package. 

18. Scroll down to see all the products, and function spaces attached to the package, which also will show you the package number so you know what package is booked for which space or product.

Best Practices for Adding a Package 

• Packages are made of package items.  These and the package colours are set up in Thynk with the help of your director during configuration. 

• If your hotel uses a lot of packages, it may be easier to use the colour coding feature in Thynk. This way, you can easily spot the products that belong to a package in the booking page.  

• If you need changes made to the actual packages, please contact your Thynk Admin for further guidance.

• If you need to apply a discount to a package, you can do this in the ‘Discount’ field up to a maximum defined by the Thynk Admin.  If you have custom packages, you can freely change package prices and apply discounts. 

Resources

1. How to edit a booking - Knowledge Base article