How to Edit a Booking

How to Edit a Booking

Learning Objectives

  1. How to edit an existing booking

  2. How to change dates on a booking

  3. What happens when you change the number of guests on a booking

  4. The importance of keeping bookings up to date



What can you Edit on a Booking?

As you know a booking consists of many different components, details such as dates, billing information, account and agency, contacts, but also room types, products, menus, packages. These are all things you can edit on an existing booking.


There are two sides on the booking page, for you to edit information. The left side shows you the booking’s ‘Details’, the right side in the ‘Related’ tab shows you all the other information related to the booking.  




Editing an Existing Booking



Idea
For specific instructions, please refer to the lesson https://learn.thynk.cloud/courses/take/bookings/texts/49481706-how-do-i-edit-a-booking in Thynk University! 👩🏻‍🎓 Make sure that you have signed into the University from Thynk before clicking on the lesson link. 


Best Practices for Editing a Booking

  • It is crucial to keep your bookings updated because they form the basis of all reports, proposals, contracts, history and all operational details.

  • As soon as your customer calls you with changes to an existing booking, it’s a good idea to make the updates in Thynk ASAP instead of writing the changes down somewhere else and going back to it.

  • If your hotel has a PMS interface, again, bookings need to be up to date in Thynk, the latest changes are sent to reservations. 

  • If the booking dates have changed by several weeks or months, you must use the ‘Change Dates’ button. Caution: However, please do check your SOPs, as in some cases, your SOPs may dictate that you have to cancel a booking and create new one. 

  • When you change the number of guests, remember there are validation rules in place explained in this lesson.



Resources

  1. The flow of creating a new booking - Knowledge Base article 


 



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