Upload a Rooming List into Thynk
Learning Objectives
At the end of this lesson you will know …
What to do when you receive a rooming list from your customer
How to upload a completed rooming list
What happens when you upload a rooming list in your PMS
Uploading Rooming Lists
When a booking has turned definite, and closer to the date of the event, your customer may want to send you a rooming list for you to forward to the reservations team, or upload it into your PMS.
What is Individual Pickup?
When you are working with a booking, it’s important to determine if the booking will use individual pickup or not.
With individual pickup, if the “Individual Pickup” checkbox is selected (checked) at the booking level, then reservations will be created in Thynk and sent to the PMS only as guest names are uploaded via the rooming list.
With a standard rooming list (not individual pickup), reservations are created and sent to the PMS when a booking is definite. Note the status that defines when reservations are created would have been decided by leadership and configured in the original setup, so it doesn’t have to be ‘definite’, it could be ‘tentative’ or any other status.
To mark the booking to accept reservations by ‘individual pickup’ in the booking, go to the ‘Rooming List’ tab and check the ‘individual pickup’ checkbox.
Best Practices for Uploading Rooming Lists
We recommend that you take the lead by asking your customer to complete the rooming list spreadsheet that you will email them. As explained in the lesson, this is a better way to streamline your process; it will save you time, and eliminate the chance of mistakes copying rooming list names to another new spreadsheet.
For the completion of the rooming list, we recommend at minimum, to have the guess’ last name, an email or phone number.
When a guest room has multiple adults (double/triple/quad occupancy), only one guest on the reservation is the primary guest. You’ll notice by viewing the Reservation that there is a related list of Reservation Guests. All guests in the room will be shown here.
Resources
Rooming List FAQ - Knowledge Base article
Related Articles
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