How to add Events, Guest Rooms to an Inquiry

How to add Events, Guest Rooms to an Inquiry


Learning Objectives
This article will teach you...
  1. Understand what are Inquiry Events and Guest Rooms
  2. How to add Events and Guest Rooms to an Inquiry
  3. What these items would look like once converteD

Your New Inquiry is saved, what’s next?

Once you have saved you will be redirected to the saved inquiry’s page you can add and edit lots of information. However in this article we will talk about adding & editing Inquiry Events and Guest Rooms.

Inquiry Events & Guest Rooms

Please be aware that this can only be done after generating a new inquiry.
On your Inquiry you have the ability to add and edit Inquiry Events and Guest rooms. This is to allow those who manage inquiries have the ability to add these items if needed. When you convert the inquiry into a booking, the system will automatically incorporate these items in the booking.

Add, Edit and Convert Inquiry Events and Guest Rooms:

  1. You can find them on your saved Inquiry page via the ‘Related’ tab. Inquiry Events and Guest Rooms should be visible. Depending on which one you want to create, select the New’ button.
  2. A window will pop-up where the user would adjust and fill in the fields. Some fields may already have information filled from the Inquiry for example ‘Arrival Date’. However you can adjust them on this window as needed without affecting the details on the Inquiry.

  3. Click ‘Save’
  4. If you need to make any adjustments you can do so by clicking the Event / Guest Room line’s dropdown and select ‘edit’
  5. When your inquiry converts into a booking, you'll see an Event and/or a Guest Room automatically added to the booking. These are built with the property’s default values but can be adjusted later as needed.Check the screenshot below for reference.

Best Practices for Inquiry Events and Guest Rooms

  1. Start by checking with your Director of Sales, as your hotel may have strict policies on how to use Inquiries. The SOPs will provide guidance on when and how to add Events and Guest Rooms on an Inquiry

Resources


    • Related Articles

    • How to Convert an Inquiry into a Booking

      Learning Objectives This article will teach you... When to convert an Inquiry into a Booking How to convert an Inquiry on create and on save Standard use case A customer, Mick Jagger, has called about hosting his auto dealership's annual meeting. ...
    • How to add Corporate Products (Inquiry Products) to an Inquiry

      Learning Objectives This article will teach you... Understand what are Inquiry Products (Corporate Products) How to build Corporate Products How to add Inquiry Products What these items would look like once converted Your New Inquiry is saved, what’s ...
    • How to create a New Inquiry

      Learning Objectives In this article you will learn... How to create a New Inquiry How to edit a saved Inquiry What you can do after saving an Inquiry Creating & Editing a New Inquiry This will always be the first step when creating a new inquiry. To ...
    • Overview on Inquiries

      Learning Objectives This article will teach you... What are inquiries Difference between an Inquiry vs a Booking in Thynk The process of converting an inquiry to a Booking Understanding Inquiries on Thynk An Inquiry can be thought of as a lead or ...
    • How to edit and add more details to an Inquiry

      Learning Objectives This article will teach you... What can you find on an Inquiry How to edit an Inquiry The function / meaning of certain fields Your New Inquiry is saved, what’s next? Once you have saved your New Inquiry you will be redirected to ...