Thynk Admin System Dashboard

Thynk Admin System Dashboard

Learning Objectives

In this lesson, you will learn...
1. How to access the Thynk Admin System Dashboard from the Thynk Salesforce page.
2. The different types of bookings, reservations, and activities shown in the Thynk Admin System Dashboard and what they represent.

Dashboard Overview

The Thynk System Admin dashboard provides key metrics to enable both your team and the support team here at Thynk monitor the health of system integrations and Thynk system usage across your users.  

Dashboard Uses 

This dashboard can be used to check for: 
  • Transaction failures related to bookings, room blocks, reservations, and user engagement

  • The health of system integrations

  • System usage

How to View the Dashboard

To view this dashboard, follow these steps: 

  1. At the Thynk Home Page, go to the ‘App launcher’ and search for Dashboards. Click on ‘Dashboards’.  

  1. Search for ‘Thynk Admin System Dashboard’ and click on it to view it.

  1. The system will generate the dashboard automatically. 

  2. If you are a very confident Thynk user and have a good experience editing dashboards, you can edit it here by clicking on the ‘Edit’ button on the top right. 

  1. And of course, you can subscribe to the dashboard so it runs automatically.

  2. And if you click on the down arrow, you see other options: 

Be sure to save the dashboard before you close it. "Saving As" is the best option as the dashboard will be saved as a permanent draft and can be reopened at any time.


Information Displayed on the Dashboard




The following information appears on your dashboard - remember you can always click into the information to drill down further as needed. Starting on the top row of numbers, going from left to right: 


  • New Bookings Yesterday - total number of bookings created yesterday

  • New Blocks Last 7 Days - total number of new blocks created in the last 7 days

  • New Reservations Last 7 Days - total number of reservations in the last 7 days

  • Active Users - shows the total number of active users (those that are not deactivated due to turnover)

  • Logins Yesterday - shows the number of total users logged into Thynk yesterday


In the next section below, from left to right: 


  • Closed Bookings Last 7 Days - this funnel chart shows you closed bookings the last 7 days, by owner and total revenue.

  • Failed Reservations - shows a table with Booking Name, Error Message and Record Count and link to open the booking.

  • Failed PMS Blocks -  shows a table with PMS Block Name, Arrival Date and Record Count and link to open the PMS Block.

  • New Activities Last 7 Days - this pie chart shows new activities by the salesperson who is assigned to them.

You can also view this in this Thynk University Lesson. 

Resources 

  1. Overview of Standard Reports & Dashboards - Knowledge base article

  2. How to Edit Reports & Dashboards - Knowledge base article


    • Related Articles

    • November 2023 Product Updates

      Below you will find a brief, high-level description of enhancements and new features included in the latest product updates. We listen to your feedback and you may see something you requested below. Give us more feedback about your experience with ...

    • Overview of Standard Reports & Dashboards

      Overview What is a Report vs a Dashboard? Reports and dashboards use data stored in Thynk. This is is why it's important that you have clean data. Most everyone now is familiar with what a report is. It's a document that allows you to analyze data ...

    • Sales Manager Production Dashboard

      Learning Objectives At the end of this lesson you will know how to…. Find the Sales Manager Production Dashboard Understand the information on the Dashboard Dashboard Overview The Sales Manager Production dashboard shows guest room and event ...

    • Thynk/Mews Orders

      Learning Objectives At the end of this lesson you will know…. What Orders are in Thynk, and how they interact with Mews When they are generated and sent to Mews How to find orders How to update orders with changes made to the booking About Orders ...

    • How to Contact Thynk Support

      Learning Objectives At the end of this lesson you will know…. What options exist to get help Support What information you need to gather from your users before contacting Thynk Support How to contact the Thynk Support team and what information needs ...