How to Check a Booking has Been Sent to the PMS

How to Check a Booking has Been Sent to the PMS

Learning Objectives

This article will help you …. 

  1. Understand how you can check if a booking has been sent to your PMS

  2. Understand who decides at what point a booking is sent to the PMS

  3. Know how to confirm if a booking has been sent successfully to your PMS


Checking if Booking has been sent to the PMS

If your property has Thynk connected to your PMS all your group bookings with guest rooms will be sent automatically to your PMS. 


During onboarding, your Thynk admin chooses a booking status at which bookings are sent to the PMS. This helps ensure that rooms are blocked in the PMS only once the booking is far enough along the sales process. 


For example, if the system is set up to only send to PMS at Tentative status, this means that if it has an earlier status such as Proposal, the booking will not be sent to the PMS. When the booking status changes to Tentative, all of the guest rooms blocked at the nightly rates shown in the room block manager will be sent to the PMS. 


Once sent, you’ll see the following in Thynk: 

  • A reservation guest- this is an autogenerated primary guest on the booking that allows reservations to be created before you have the full guest list.

  • A PMS Block- check your specific PMS Integration guide to see how this maps to your PMS. It’s often the “Group” or the “Block”.

  • Reservations - these are the reservation records for each guest room. Until your rooming list is uploaded, they won’t link to specific guest records. 


Idea
For specific instructions, please refer to the lesson https://learn.thynk.cloud/courses/take/bookings/texts/49481714-how-can-i-check-if-a-booking-has-been-sent-successfully-to-the-pms in Thynk University! 👩🏻‍🎓 Make sure that you have signed into the University from Thynk before clicking on the lesson link. 




Best Practices for Checking if a Booking has been sent to the PMS

  • A certain level of booking status must be reached before a group is sent to the PMS.

  • This booking status is decided by your leadership during the initial configuration.

  • Only bookings with guest rooms are sent to the PMS.



Resources

  1. Mews PMS Integration Guide - Knowledge Base article

  2. Opera Integration Guide - Knowledge Base article

  3. Common Mews Errors - Troubleshooting Guide - Knowledge Base article




    • Related Articles

    • PMS Account Overview

      Overview Thynk centralizes POS and PMS data to offer a holistic view of every corporate account and direct contact, however, duplicate accounts and contacts, and ‘dirty data’ are often the unfortunate reality of any PMS or POS. Thynk offers a ...

    • How to send an Account to your Property's PMS (PMS Database)?

      Learning Objective What is a PMS Database? How to send an Account to your PMS Database? What is a PMS Database? A PMS Database (Property Management System Database) is a shared system used by 1 or more hotels to manage operations like reservations ...

    • How to Check Guest Room Availability

      Learning Objectives Know how to check guest room availability Know how to check availability from the ‘Combined Availability’ screen Know how to check availability from the booking itself Checking Availability You have uncovered a great piece of ...

    • How to Change the Booking Status

      Learning Objectives At the end of this lesson you will know…. What the standard booking statuses are How to change a booking’s status How do the statuses behave if you are connected to a PMS Booking Statuses Every booking goes through the following ...

    • The Flow of Creating a Group Booking

      Learning Objectives Get a good idea of the flow of entering a new booking into Thynk Understand that there are several ways of creating a new booking in Thynk The Flow of Creating a Group Booking Creating a booking involves many steps as there are ...