Learning Objectives

At the end of this lesson you will know…. 

1. How your products were initially set up in Thynk during system configuration

2. What a combo product is

3. How to create a new combo product 

When you implement Thynk, if you are integrated with your PMS, depending on the PMS your products will be ‘fetched’ from the PMS and inserted into Thynk.  For instance, if you have Mews PMS these products will be fetched.  Opera doesn't have this feature, so the Thynk Project Manager can do a mass upload of products to get you started.  

After ‘GoLIVE’ the property or corporate admin will maintain products in Thynk. 

Creating A New Product

Products are anything that can be sold to your customer on its own. 

Examples of products are: tea, coffee, cookies/biscuits, a standard continental breakfast, shrimp cocktail (more on that below), transportation, accommodation, meeting room rental, wine tasting, security, etc. 

Standard Products vs Combo Products

Only the admin can create and edit products. 

As an admin, you can build (menus) combo products that bundle products. The most typical example is a menu containing a combination of food and beverage combos. 

To build a combo product, you first build a product of type combo, and then build the combo items. 

1. Go to Products > All Products.  Here, check that this new combo product doesn’t already exist.  Now click on ‘New’ and select ‘Combo’ and ‘Next’.

2. Here you get the ‘New Product: Combo’ window. Complete the fields.  Enter the combo product name (mandatory field), and select the Property.

3. In the ‘Combo Pricing’ section, click into it to select it if this needs to be a custom combo product. 

4.  If you check this the users can modify the price. So please do check with your director, if they would like to give that flexibility on pricing to the team.

5. This ‘Custom’ Combo also allows the users to modify the quantity of the items in a combo. Example: The admin can create the menu with one of everything, and the sales team can customize this on their booking 

6. Next, add the start and end times for the combo. For example, if this is a ‘Morning Coffee Break’, the times could be 10:30-11:00.

7. check the ‘is active’ box to activate so it can be used by your sales team, enter the description, select your property (mandatory field), description language 2 if you are using another language in the system, Description FS (this shows on your function sheet/BEO). 

8. The ‘Commissionable’ box - if checked, this combo item is commissionable, ‘Invoice on Consumption’, if checked, the numbers will be updated based on consumption at the end of the event, and ‘Hide on FS Schedule’ if you don’t want this to appear on the function sheet, you should tick this.  

9. Enter the start and end time, descriptions and ‘Save’.

10. Now, this combo product is created, you have to add the ‘Combo Items’ to it. For example, you want to add coffee, tea, etc to the morning break. 

11. On the Combo product screen, click on ‘Combo Items’ on the right, and on the down arrow, ‘New’.

12. On the ‘New Combo Item’ window, the ‘Combo’ name is already filled in, search the item you want to add to it, in the ‘Quantity’ field enter ‘1’.  When would you not use: 1 here? If you have a product that is sold per piece and has a per piece price, you would enter the quantity.  Perfect example: If the combo item is ‘dim sum’, and this is charged per item, let’s say $5 per dim sum, if you enter 3 in the quantity field, the dim sum price would be calculated 3 times $5= $15.

13. Remember that if you are using a custom combo product, the user will be able to update the quantity on the booking.

14.  Click on ‘Save & New’ to save this and open the next ‘New Combo Item’ window so you can enter in all items for this combo product. 

15. When you have added all the combo items, each item’s prices will be used to calculate the combo product price. 

There is a field available called 'Order #' on Combo Items to support sorting Combo Items on customer documentation. If you would like to use this field, please contact Thynk support who can add this for you. 

• Only the Thynk Admin can create and edit products. 
  

• The admin should get the necessary pricing and description information from their Catering or F&B Director.