Learning Objectives

At the end of this lesson you will know… 

1. What a standard package is

2. What a custom package is

3. What this means for the sales team vs the Thynk Admin

Types of Packages

Thynk offers two package types: Standard Packages and Custom Packages. There are no differences in package types when Thynk Admins create and edit packages, but there is a difference in what the sales team can edit on the packages they add to their bookings.

Note:   It is usually the F&B/Catering Director who decides whether your property should use custom packages, and which package is a ‘custom’ vs ‘standard’.  Only the Admin can create packages. 

Standard packages ensure more consistent usage across bookings, and as a result more consistent reporting. 

On a Standard Package, your sales users… : 

• …  Can modify basic package information like Start Date, End Date, and Number of Guests.  

• …. Can discount packages but only to a maximum discount set by your director/admin. The discount is then evenly distributed between any of the package components that have been marked as “discountable” by admins.

On a Standard Package, your sales users… : 

• … Cannot change or delete any package items in a package 

• … Cannot change the price on any of the package items

As Admin, you should use Standard Packages when you want to limit the amount a package can be discounted, and when you want to ensure that reporting on that package is for a fixed set of records. 

Custom Packages

Custom Packages give the sales team more freedom than Standard Packages to edit packages when they add them to their bookings.  

On a Custom Package, sales users… : 

• … Can discount a package without limitations or maximums set by the  catering/F&B director

• … Can modify prices directly on package items

• … Can add and remove package items from packages, again, without any approval

All the changes the sales users make automatically update the price on the overall package. 

Custom packages are more like a template that you, as Admin, can set up but allows users a lot of freedom and flexibility. As Admin, you may want to set up custom packages if you are more interested in saving your team time when managing their bookings, but not necessarily needing your team to stick with set limitations.  

Again, this is usually decided by the F&B/Catering Director. 

This is where you can distinguish if a package you are creating is a standard or custom package. It is very easy but useful for you to know! 

1. When you create a package, there is a checkbox to denote whether this is a custom package.  

2. If the checkbox is left blank this remains a ‘standard package’. 

3. Important Note: Remember from a previous lesson, that you should always make sure to check that anything you are changing has not been used for a booking. If they have, you must ‘clone’ the item first, make the edits, change the name (so users will know which one to use).

4. You can also add a start and end date for the package validity, so your sales users are not able to add booking packages that are no longer valid. 

Best Practices for Package Types

• Typically the Catering or F&B Director sets up packages for the sales team to sell to their customers. They will decide whether they use standard packages, custom packages, or a combination of them.  

• The Thynk admin is the only person who can create/edit, activate and deactivate the packages for the sales team to use. 

Resources

1. Package Overview - Knowledge Base article 

2. How to create a new package - Knowledge Base article 

3. Package component types - - Knowledge Base article