Overview on Packages

Overview on Packages

Learning Objectives
This article will teach you...
  1. What is a package, and the different types of packages
  2. What can be added and modified to each type of package
  3. Who can create and update a package
  4. How to clone and modify the original package if it is being used by bookings.

What is a package?

  1. A package is a grouping of products that can be easily added to a booking (quote). Packages are linked to a property, and should be created for any commonly sold products that your property offers in a bundle. Examples of packages are: B&B (bed & breakfast), DDR (day delegate rate package).
  2. Packages are always priced per person.
  3. Read more about package component types here.

Who can create and update packages?

  1. Only Thynk Admins are able to create and edit packages. Sales colleagues can only add packages to bookings and modify packages based on the package 'type'.
  2. Admins can activate and deactivate packages, but only active packages will be available for the sales team to add to bookings.

What types of packages does Thynk offer?

  1. Thynk offers the following package types:
    1. Standard Packages
    2. Custom Packages (formerly Custom Price Packages)
    3. Single Day Packages
    4. Multi-Day Packages.
  1. When Thynk Admins create and edit packages they are able to select the type of package. The difference between these packages are what the sales team can modify on the booking package based on package 'type'.

What happens when I add a package to a booking?

  1. To add a package to a booking, you must create a new Booking Package in the booking you're working on.
  2. As an example, a property may have a Full Day Meeting Package. When this is added to a specific booking, the property decides to discount the package and add some additional components. They would update the booking Package and add additional booking Package Items to make these changes.
  3. Changes to Booking Packages made by users, will never be applied to the actual Package which is built by the Thynk admin. They will only be relevant to the single booking.

What can be modified on a Standard Package?

  1. On a Standard Package, the sales team can modify basic package information like Start Date, End Date, and number of Guests. The package can also be discounted up to the Max Discount, which is set by Admins. The discount is then evenly distributed between any of the package components that have been marked as “discountable” by admins.
  2. The price can not be changed on the components of the package.
  3. Components cannot be removed from or added to the package.

What can be modified on a Custom Package?

  1. Custom packages are not limited by a max discount or by what components admins have marked as discountable. Instead, your sales team is able to modify prices directly on any of the package components.
  2. Components may be added and removed from Custom Packages.

When would I add a Standard vs. a Custom Package to a Booking?

  1. Standard packages ensure more consistent usage across quotes, and as a result more consistent reporting. As an admin, you should use Standard Packages when you want to limit the amount a package can be discounted, and when you want to ensure that reporting on that package is for a fixed set of records.
  2. Custom packages are more like a template. As an admin, you may want to set up custom packages if you are more interested in saving your team time when managing quotes, but not necessarily interested in reporting on sales and revenue attributed to a fixed set of components.

What is a Multi-Day Package?

  1. In addition to Standard vs. Custom, packages in Thynk also have a “Multi-Day” option. If the multi-day option is checked, then products and meeting rooms can be added to the package on specific days (Ex. Dinner Night 1, Ceremony Night 2, Cocktail Hour Night 2, Brunch Day 3).

What is a Single Day Package?

If a booking is not a multi-day package, we can call it a Single-Day package.
  1. In a single day package, all products and meeting rooms will be added to all days of the package when added to the booking.
  2. Another example for a single day package (not multi-day): it can only be applied to one day on the booking.

Best Practices

  1. Only Admins can create and edit packages,so the sales team can use them to attach to bookings.
  2. If a package is not a multi-day package, then it can only be applied to one day on the booking, and users cannot add products or functions to different days.
  3. When creating a package try to include information in its name about how the package was created. For example, ‘Breakfast Package single-day’ This will help users understand how the package is set up.
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