Total Account / Agency Production

Total Account / Agency Production

Learning Objectives

At the end of this lesson you will know…. 

  1. How to find total production figures and compare them to last year

  2. How to see production for agencies

Viewing the Total Account Production

Viewing account production figures in rooms, revenue and ADR, is one of the most important requirements for sales managers and directors.  

We have created a dashboard that shows you this information plus so much more.  Here you can see: 

  1. Total account production in rooms, revenue and ADR

  2. Agency production

  3. Compare to last year

  4. Top accounts

  5. Top agencies

  6. Top contacts 


To view the Total Account Production dashboard, follow these steps: 

  1. At the Home Page, click on the ‘Thynk Dashboards' tab. If you don’t see this tab, click on the ‘App Launcher’ (the 9 dots on the top left) and search for Thynk Dashboards. Click on it to create and save a ‘Thynk Dashboards’  tab for ease.

  1. Once in the Thynk Dashboard, click on the Total Account Production to run it.

  1. The top part of any dashboard always shows the filters, which are already set up. By default you will see Consumption Date YTD plus one year in the future, and all remaining filters are set to ‘All’. The Currency field will show the one you are set up to see. You can change any of these filters. 

  1. If you wish to see production of just one specific account, you can do it on the account, or here, by clicking on the down arrow on the Company field. 

  1. If you want to see production that’s consuming this year, but booked this year, you can leave the Consumption Date as default, and change the new Booked Date field to show you this year. 

  2. Below the filters on the right, you can choose if you want to see the breakdown By Month, or Year To Date.  

  1. Under the filters, you will see total production numbers in room nights, revenue and ADR, total stays and average length of stay (LOS).  

  1. Under the total figures, there is a visual graph showing production by month: again, starting with room Nights, Revenue and ADR.

  1. Scroll down to the next graph: Nights by Weekday, which shows you on which week day the business is being placed.  

  1. Below this are two more graphs.  The Business Mix - Trend of Revenue by Business Segments shows you a breakdown of that business by segment. 

  1. On the right of this, the graph shows the Account Spend broken down by  Accommodation, F&B, Guest Rooms, and Miscellaneous. 

  1. Below these graphs, Below this, you can see Top Accounts (Companies vs Agencies) and Top Contacts

  1. You can adjust the number of top accounts/contacts you wish to see by sliding the ‘Display Top’ slider. 

  1. Click on Enlarge to see further information. To go back to the dashboard,  move your mouse to the right of the window and scroll up to the Back to the Overview button and click on it. 

  1. To view Agency information, click on the ‘Agency’ button, and the dashboard focuses on agency production.

For further information on how to run this dashboard, and how to read it, please refer to the Thynk University lesson! 


  1. Account/Agency Production Dashboard - Knowledge base article 

  2. Overview of Standard Reports & Dashboards -  Knowledge base article 

  3. How to Edit Reports & Dashboards -  Knowledge base article

  4. Top Accounts / Agencies Report - Knowledge base article 

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