Overview on Products & Combo Products

Overview on Products & Combo Products

Learning Objectives
At the end of this article you will know…  
  1. What  ‘Products’ are

  2. The difference between Products vs Combo Products

  3. How do Products work on bookings and packages?


What are ‘Products’? 

Products are anything that can be sold to your customer on its own. 

Examples of products are: tea, coffee, cookies/biscuits, a standard continental breakfast, shrimp cocktail (more on that below), transportation, accommodation, meeting room rental, wine tasting, security, etc. available at your property.


As an admin you would set these up so:

  • Your team can add Products onto their Bookings

  • For you (as an Admin) to create Combo Products

  • For you (as an Admin) to create Packages


Note: If a Product is added on a Package, on a Booking or on a Combo Product, it can no longer be deleted, only deactivated and will no longer be able to edit the Product ‘Type’.


What is the difference between Products & Combo Products?

When learning the difference between products and combo products, it's essential to understand their characteristics.

Products refer to singular items, like 'Breakfast' or ‘Notepads’.

On the other hand,
Combo Products are a collection of standard products, e.g. a morning break which will consist of standard products, coffee & tea, bread basket, fruit, Hors d’oeuvres menus.  Menus are the most common combo products.



How do Products work on Bookings and Packages?

Products and Booking Products:


Products can only be created, edited and deactivated by admins. 


Once Products have been created by the Thynk Admin,, users can  add 'Booking Products' to their bookings, adjust quantities and other details specific to their booking. Importantly, these adjustments will only affect the booking they are in.  Any of these adjustments to Booking Products are not made to Products (as they are only maintained by the Thynk Admin). 


For example, when an admin creates a Product like 'Flowers' priced at $50, a user can add a Booking Product linked to the 'Flowers' Product for their specific booking. While they can view the original price of $50, any modifications, such as applying a 10% discount, only impact the Booking Product. This ensures that changes made at the booking level, such as pricing adjustments, remain only on the particular booking  and do not change the original Product.


Products, Packages and Booking Packages:

 Only Admins can create and manage packages. These packages are built by bundling together predefined  'Products' and 'Combo Products,' More information about packages can be found here


Similar to Booking Products, users have the ability to include 'Booking Packages' in their bookings. When a 'Booking Package' is added to a booking, the system displays all the 'Booking Products' associated with the specific package created by the admin.


For example, an admin may create a package named 'Conference Day Package,' made up of  the 'Coffee/Tea' and 'Cookies' products. Subsequently, a user can add a 'Booking Package' linked to the 'Conference Day Package' in their booking. In this scenario, the booking will list out all the  individual 'Booking Products: 'Coffee/Tea' and 'Cookies,' included in the chosen package. This helps the user to see all booking products associated with the booking, regardless of they were part of a package or not. 





Best Practices for Products

  • Only the Thynk Admin can create and edit products.  The admin should get the necessary pricing and description information from their Catering or F&B Director. 
  • If products in different accounting/tax categories need to be bundled (i.e. food vs beverage, or food vs equipment), then these should be created as ‘combo’ products.  Refer to the Knowledge Base article link below the lesson on how to create combo products.


Resources

  1. How to create a new Product

  2. How to create a combo Product

  3. How to edit a Product

  4. How to delete a Product



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