April 2024 Product Updates
Below you will find a brief, high-level description of enhancements and new features included in the latest product updates.We listen to your feedback and you may see something you requested below. Give us more feedback about your experience with Thynk here!
Introducing Thynk Lead
Thynk Lead is the ultimate solution for capturing inquiries on your hotel's website! With Thynk Lead, inquiries flow seamlessly through a branded external URL (for example: www.hotel-brand.inquiry.thynk.cloud.com) or an embedded form on your website, keeping your brand identity intact. The form consists of 3 sections, General Information, Optional Details and Contact Information. Once submitted, inquiries appear instantly in your Thynk organization, triggering email notifications for both bookers and property agents.
Pros:
đ Effortlessly capture inquiries on your hotel's website
đ¨ Maintain brand identity with customizable branding options
đ§ Instant email notifications for both bookers and property agents
đ¤ Dedicated team available for assistance
đź Streamline workflow and enhance guest interactions
Limitations:
đ Customization options for form fields
đ Currently available only in English
To set this form up for your company please reach out to our Thynk support team here. There is a one time setup fee equal to one day attached to the implementation.
Thynk Core-App
Enhanced Room Block Manager
This is only available for early access customers, over the coming months we are planning to release this to everyone.
Here are some of our top highlights we wanted to share:
- Effortlessly add and edit rooms in one place, regardless of property, thanks to our multi-editing features
- Conveniently visualize and manage blocked rooms by property with multi-property blocks.
- Easily monitor pickup trends, visualize wash in the PMS, and manage reservations directly within Thynk.
- Excitingly, an Agreed/Blocked/Forecast model has been introduced, addressing a long-awaited feature request.
Bookings
Set Booking Tax based on Account Tax Type
Tired of always remembering to set your government bookings to be Tax Exempt?
We've introduced new fields where you can designate tax settings (for both VAT and Sales Tax) directly on the Account. Now, any bookings billed to those designated Accounts will automatically have the correct tax settings applied.
Track Booking Budgets
Three new budget fields ('F&B Budget', 'Guest Rooms Budget' & 'Total Budget') are now available on the booking, aligning with inquiries..
Now, when you convert an Inquiry, the Booking will automatically carry over any values from the inquiry budget fields. Plus, you have the flexibility to override or utilize them if there are no existing values, simplifying budget tracking for your convenience.
Additional Booking Roles
We have added 4 user lookup fields to help you define roles within your team for each booking. These can easily be included in customer facing documents.
The available roles are Catering Manager, Coordinator, On-Site Contact & Service Manager.
Booking Package Items
We have updated the 'New' button on Booking Package Items to now allow users to select either Product or Events. Previously, no options were given.
Booking Products
A new required field is the 'Type' field (Product Type) on Booking Products for all customers. This enables filtering of the Product lookup field, allowing users to search for products within specific product types.
Products
Simple Inventory Tracking for Admins
On any âEquipmentâ product, admins can specify an Inventory Amount. Ex: Dew Drop Inn has 4 total cordless microphones on site, so the product created for âCordless Microphonesâ would have an Inventory Amount of 4
When Sales teams add the microphone product to events, they can easily check the inventory field to understand how many are available. This new field provides a simple means for admins to maintain an overview of available inventory for operational purposes.
Easy Sorting for Customer-Facing Documents
Do you find yourself constantly having to reorder products on your customer facing documents?
With the new Order field, you can set a numerical order to automatically sort products on contracts and proposals. On Combo Items, Booking Combo Items, Package Items, Booking Package Items the new Order # field is now available. Watch our demo here.
Property
Give Property Admins more control over documents in Thynk
Instead of manually changing each document whenever there's a modification, admins can simply update the Property, and the documents will be automatically updated accordingly.
- Payment Details
- Early Check-in fees & Late Check-out fees
- Indoor Parking Fees & Outdoor Parking Fees
- City Tax Amount & City Tax % (static)
- Policy Description
Please note that these fields are not yet configured to your documents. If you wish to include these fields in your documents, please reach out to our support team.
Relabled Fields
We've updated the following field names to make them easier to understand and to make them consistent throughout. All customers will see the standard field names once the upgrade is completed.
Multilingual Document Generation
- Three Language Name and Description fields are available to support multilingual external documents like Proposals, Contracts and more. You can use these fields on Booking Products, Events and more! If youâre interested in using these fields, please contact our Thynk support team.
- Primary Language fields are always called Name and Description
- Additional Language fields are always called Name Language 1 or 2 and Description Language 1 or 2
- Descriptions are always long text fields, any short descriptions will be labeled as Short Description
Dates
- On Guest Rooms, youâll see Arrival Date and Departure Date (previously âstartâ and âendâ date)
- On Products, Packages and Events, youâll see Start Date and End Date (previously âtoâ and âfromâ)
Standard Features
- Thynk allows Guest Rooms, Events, Combo Products and Products to be added to bookings and packages (previously âHotel Roomsâ, âMeeting Roomsâ, âCombosâ and âOtherâ)
- Inquiries can be converted into Bookings (previously âRequestsâ and âMYCE Quotesâ)
- âPaxâ has been replaced with Guests
- âTravel Agencyâ is now always Agency and âAgentsâ are now always Agency Contacts
Read more about standard Pricing labels across Thynk here .
Misc. Updates
- 'Master Meeting Space' on Package Items/ Booking Package Items is now Default Function Space.
- âResourceâ on Booking Package is also Default Function Space
- On the Property and Payments, 'Payment' and 'Type' are now both Payment Method
- âCustom Priceâ Booking Package Items and Booking Packages are now just Custom
- Payment Schedule âDateâ is now Due Date
- Sales Program âRemarksâ are now Post Sales Program Notes and âSalesâ is now Program Owner (used if the owner of the program is different from the creator)
Thynk Managed Pages (standard pages)
As part of our ongoing effort to enhance user experience, we're thrilled to announce the rollout of upgraded Thynk Managed Pages. These pages include all newly added features and are visually optimized to ensure that information is accessible and actionable for your team. Click here to learn more about Thynk Managed Pages.
đ Unlock the Advantages of Automatic Updates: Stay ahead with new features and enhancements effortlessly integrated into your experience.
Thynk Managed Pages are available for the following:
- Properties
- Booking Events
- Booking Package & Booking Package Items
- Booking Product
- Booking Combo Item
- Function Spaces
- Guests
- Rooming Lists
- Packages & Package Items
- Payments & Payment Schedules
- Products, Combo Products & Combo Items
- Reservations
- Sales Programs & Sales Program Invitations
- Accounting Categories & Revenue Categories
Thynk Integrations
Mews
As we keep up to date with Mews enhancements, we continue to update the Mews integration.
- In this release, on the Rate object we now ensure the Rate type is filled in Thynk from the Mews integration.
- In Mews any rates of type Availability Block will be appropriately mapped in Thynk. Then when users are adding Guest Rooms to a Booking, rates of type âAvailability Blockâ will be excluded from the list of available rates accordingly.
Read more about rates of type Availability Blocks on Mews here. - On the Rate object we now map Accounting Categories and Business Segments from Mews into Thynk.
Thynk Analytics- Dashboards
Weâre excited to introduce three new Dashboards in this release.
Space Revenue Optimization
The New Space Revenue Optimization Dashboard allows you to:
- Analyze your function space usage and maximize their profitability per unit of space.
Review Key Metrics to understand how your function space is used including Occupancy, Revenue, Attendance as well KPIs including Revenue Per Available Space (RevPAS) and Space-to-Room Ratio (SRR).
Analyze space usage and evaluate how to maximize profitability per time periods (morning, lunch, afternoon and evening). Highlight need periods with high availability and derive strategy to boost demand. Share valuable information with the ownership for budgeting and dynamic pricing considerations.
Unlock the full potential of your function spaces with our new Space Revenue Optimization Dashboard.
Click here to read more
Total Account Production
Take a look at the new features and improvements:
- Year-on-Year Comparison: See last year's actuals alongside year-on-year variations on the Total Account Production graph.
Booked Date Filter: Now, not only can you filter by consumption date, but also by the date when reservations were made (booked date).
Enhanced Insights: Get deeper insights into your account production with average length of stay and number of stays displayed on the dashboard. We are also introducing new filters like Cluster, Country, City, and Brand for better analysis.
Top Account Filter: Easily filter accounts that have exceeded a user-defined threshold.
Top Accounts:
Take a look at the new features and improvements:
- Data Display: You will be able to view Top Accounts' production in terms of both Revenue and Room Nights.
Year-on-Year Comparison: See last year's actual alongside year-on-year variations on the Top Accounts chart.
Top Accounts display: In addition to existing filters you will now have the ability to show accounts that are producing above or below a defined threshold.
Sales Manager Production (Previously Sales Manager Productivity)
The following changes were made to improve the overall user experience:
- Dashboard Name Update: The term "Productivity" has been updated to "Production".
Consistent Terminology: The term "Budgets" has been renamed to "Goals" for consistency.
Filtering: Ability to now filter graphs to display either Rooms or Revenue. This functionality aligns with the existing data table view for consistency.
Click here to learn more
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