Inquiries

1. ‘Inquiry Events’ & ‘Inquiry Guest Rooms’ are now available. Once an inquiry is converted, this information automatically converts into Events & Guest Rooms on the booking Learn more about Inquiry Events and Guest Rooms here.
   
   
2. We have introduced ‘Corporate Products’. Admins can now manage a catalog of products that are available on inquiries and automatically convert to booking products. Learn more about Corporate Products here.
   
   
3. A new field called 'Corporate Business Segment' has also been introduced on the inquiry to allow tracking business segments at the above-property level. Learn more about Corporate Business Segments here.
   
   

Inquiry Conversion

1. We're excited to announce the newly improved process for converting Inquiries to Bookings. For above-property sales teams, this will greatly reduce the amount of time it takes to send inquiries to the appropriate properties. The conversion flow automatically populates inquiry details, filters for properties that match the assigned criteria, and swiftly routes RFPs to suitable properties. Learn more about converting an inquiry here.
   
   

Inquiry Layout

1. With this release, there is a new standard layout for creating inquiries that includes a required field for Inquiry Name.
   
1. Once converted the Inquiry name will be reflected as the Booking name.
   
2. 'From Date' is now 'Arrival Date' and 'To Date' is now 'Departure Date'
   
3. During creation you can add inquiry source, Business Segment and a Sales Program if applicable. Coming soon this field will convert to booking source.
   
4. If you know which properties the inquiry should be sent to during creation, you can select properties for quick conversion to save time.
   
5. Read more about how to create a new inquiry here.
   
   
2. When editing an inquiry, you’ll see fields for region, country, city, total room count, star rating, room count, room size, and property attributes. These are fields that can be used to specify property criteria and assist in finding the best fit properties within your portfolio. Read more about how to edit an inquiry here and how to convert an inquiry here.
   
   
3. To better capture details in the initial inquiry from customers, three budget fields are now available. Inquiries can have an F&B Budget, a Guest Rooms Budget and a Total Budget.
   
   
4. If you have custom fields that you would like to include on your layouts and within the inquiry to booking conversion process, you can work with your Thynk support team to have the custom fields added and mapped accordingly.
   

Bookings

Room Block Manager

1. A “Show Available Rooms” toggle has been added to the Room Block Manager (and Check Availability). Read more about the changes here. As an admin, you can determine whether your property’s default view hides or shows available rooms.
   
1. This will provide your sales team with a better understanding of the availability for new and in-progress bookings. However, it is important to ensure that your team is informed about these new values. Read more about the changes to Check Availability here.
   
1. If hidden, users will see: Total Booked / (Total Rooms - Out of Order) and Occupancy %
   Ex. 40/100    40%
2. If available rooms are shown, users will also see total available, like this:
   Ex. 60   40/100    40%
   
   
2. For global organizations, we now offer a seamless way to toggle between your Corporate Currency and Booking Currency within the Room Block Manager. Now, both your corporate team and sales team can effortlessly switch between currencies when reviewing the Room Block Manager.
   
   
3. ADR is also now displayed on the Room Block Manager, under ‘Total Rate.’

Booking Changes

1. In September ‘23, Average Daily Rate (ADR) was added to Bookings. However, this calculation was looking at ADR only as a price including tax. Now, ADR will be calculated including tax only if your property's default price setting is inclusive of tax. Otherwise, ADR will show an average rate exclusive of tax.
   
   
2. Previously when users cloned a booking where individual pickup was in place, this was also applied to new booking. Now, when cloning a booking you can manage Individual Pickup.
   
   
3. The multi-delete flow for Booking Events has been updated to include deleting linked booking products. Read more about the Multi-Delete functionality here.
   
   
4. In September ‘23, we stopped updating guest rooms when booking guest count changed. However, any packages, products or events whose guest count matched the previous booking count were still updated. While this is still the default behavior, it can now be disabled. Please contact Thynk support if you’d like this change applied.
   
   
5. In September ‘23, we added the Rooming List Due date to the Booking and added a field for admins to set the standard number of days before arrival on each property. With this release, Rooming List Due Date is now shown in the standard Booking layout in the Rooming List tab.
   
   
   

Booking Events & Function Spaces

1. A new field called 'Requested Function Space' is now available which allows users to track the space requested by the client. It is automatically set to the first assigned or attempted function space for an event, but can be manually changed. Read more about ‘Requested Function Spaces' here.
   
   
2. For each non-shareable function space, admins have the ability to define both 'Total Capacity' and Setup Specific 'Capacity.’ If either are blank, the capacity will be unlimited. Read more about adding the setup total and max capacity here.
   
   
3. Previously, all overbooking was disabled after an event was confirmed in a function space. This resulted in the error message “An event has been confirmed and overbooking is not allowed.” This lock on overbooking can now be turned off property by property so that if your property allows it, you may continue overbooking into a function space even after there is a confirmed event.
   
   

Function Diary

1. We understand that once properties are inactive, it can be distracting to continue seeing them in the function diary. Now the function diary automatically filters out inactive properties to show you only the most relevant information.
   
   
2. With the introduction of setup and breakdown times on booking events, the function diary now uses the setup start time and breakdown end time fields as event start and end times. Read more about setup and breakdown times here.

1. Previously, users could only assign a single individual contribution amount per guest. With this update, the Individual Contribution feature has been enhanced, the capability has been expanded to allow users to establish up to three tiers of individual contributions for each Contribution Type within a booking. This update will not affect any past or current bookings; it will only be available for future bookings. Read more about individual contributions here.

Accounts and Contacts

1. After hearing from many of you that a field ‘Contact Role’ would be beneficial for your Contacts. We’re happy to say that this field is part of the standard package. There is a default list of contact roles, however it can be customized accordingly. Read more about creating contacts here.
   

Packages & Products

1. The ability to change single-day packages to multi-days packages (or vice versa) has been introduced. Previously, any time a package was cloned, admins were unable to switch the package from single to multi-day and vice versa. Now that this is possible, you can build and adjust packages more efficiently. Read more about multi-day packages here.
   
   
   
   

Rate Products

1. In this update, admins can now add percentage-based rate products into their pricing structures, for products billed on a daily basis. This feature proves useful for items like a city tax set at 5%.
   
   
2. Additionally, a new 'Max Amount' field has been introduced, allowing users to set a cap on the percentage. Read more about percentage-based rate products here.

BEO

1. We recently introduced BEO notes by day in addition to booking notes that span all days of the BEO.
   
   
2. With this new release, we’ve added 'Dietary requirements' and 'Invoicing details' description fields in the BEO Daily Notes section. If you would like to include these new fields into your BEO or additional documents reach out to our support team to help you configure this accordingly. Read more about these new fields here.
   
   
3. We have relabeled 'Description FS' to 'BEO description'
   
   
   

Integrations

Mews

1. For customers with a Mews integration, when products are pulled from Mews into Thynk the Accounting Category and VAT Category of the products are now included.
   
   
2. We introduced a new 'Service' field on the package. That means the orders for the booking events and products linked to the package will be sent on this service in Mews.
   
   

StayNTouch

1. Reservations incoming from StayNTouch that are created in Thynk, contain rate code. It can be found directly on the reservation

Reports & Dashboards

1. This new report allows you to see updates to distributed BEOs so that you can communicate changes to your operations staff.
   
   

1. The Lost Business Report has been updated to include additional details to help you identify areas of improvement for you, your property and your team.
   
2. You will now be able to see and filter by the following fields:
   
1. Sales Manager to identify the specific sales person on your team
   
2. Date the business was lost to enable you to evaluate for the month or the quarter
   
3. Lost Reason to help narrow down the root cause of lost business
   
   

1. The section in the Daily Transactions Report for ‘Updated Bookings’ has been updated to include the individual that updated the booking  and the date the change was made making it easier for you to follow up with the right team member if necessary.

Thynk System Admin Dashboard

1. The Thynk System Admin dashboard provides key metrics to enable both your and the support team here at Thynk monitor the health of system integrations and system usage across your users. You can see detailed measurements and transaction failures related to bookings, room blocks, reservations and user engagement.

1. Allocating marketing budget accordingly based on profitable segments by reviewing top accounts and contacts
   
2. Prioritizing the time spent with your most profitable customers by cultivating continued loyalty and revenue
   
3. Understanding how production is spread across your business segments
   
4. Reviewing account hierarchy and how child accounts are contributing to the parent account production
   
5. Analyzing production inline on your account page while reviewing a single account